Refund policy
Return & Refund Policy – 30 Days Easy Free Returns
At MyPreciousName.com, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple and hassle-free return process.
Return Policy Summary
- Return window:Â 30 days from the date you receive your order.
- Item condition:Â Items must be returned in their original condition, unused, and in their original packaging.
- Return shipping cost:Â Free. We provide a prepaid return label.
- Restocking fee:Â None. We do not charge a restocking fee.
- Refund method:Â Refunds are issued to your original payment method.
- Refund processing time:Â We approve and issue your refund within 5 business days of receiving your return.
Order Cancellation
You can cancel your order free of charge within 24 hours of purchase, or at any time before it has shipped. To cancel, email support@mypreciousname.com with your order number. Cancelled orders receive a full refund to the original payment method within 5 business days.
How to Return an Item
- Contact us: Email support@mypreciousname.com with your order number and the reason for your return.
- Receive return instructions:Â Our team will send you a return authorization and a prepaid return label.
- Pack your return:Â Carefully pack the item(s) in the original packaging, including all accessories, tags and documentation.
- Send the package:Â Attach the prepaid label and drop off the package at the shipping point specified in the return instructions.
Refunds
- Inspection:Â Once we receive your return, we inspect the item(s) to confirm they meet the conditions above.
- Refund issued:Â After approval, we issue a full refund of the item price to your original payment method within 5 business days of receiving your return.
- Bank processing:Â Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear on your statement.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at support@mypreciousname.com with your order number and a photo of the item. We will send you a free replacement or a full refund, whichever you prefer. You do not need to return the item.
Exchanges
If you would like a different item, please contact us by email or phone. We'll do our best to find a suitable solution together.
Non-Returnable Items
Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as "non-returnable" in the product description.
Customer Service
Shop Name: MyPreciousName.com
Company Name: My Highest Potential
Company Registation Number: 41062281Â
Phone: +852 6994 7397Â
Business and Return Address: 27/F, 2714, Yan Chuen House, Pok Chuen Street,Shui Chuen O Estate,New Territories,Hong Kong.
Email: support@mypreciousname.comÂ
You can also reach us on Contact us page
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday:Â Closed
Time Zone: (GMT+08:00) Hong Kong Standard Time (Hong Kong)
Response Time:Â We respond within one business day