Frequently Asked Question

What products do you offer?

At MyPreciousName.com, we specialize in personalized jewelry designed to reflect individual identity and meaning. Our collection includes customized rings, customized bracelets, and customized necklaces, each created with personal details such as names, initials, or selected text.

Our products are designed for everyday wear as well as special occasions. Each piece is made to order, allowing customers to choose a design that suits their personal style and preference. We focus on offering wearable, thoughtfully designed jewelry with a personalized touch.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Google Pay, MasterCard, PayPal, Shop Pay, Union Pay, Visa.

How long does shipping take?

Orders are processed within 2–3 business days and delivered within 10–15 business days via DHL Express or FedEx International in the United States, with free shipping on all orders.

Do you offer international shipping?

Yes, We only ship to United States now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, MyPreciousName.com covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, MyPreciousName.com does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.