FAQs - Frequently Asked Questions
Q: Can I return the item if it doesn't work for me?
Yes. You will receive a 90-Day Money Back Guarantee receipt on email after you place your order.
You can test the product as much as you wish with zero risk. If you decide it doesn't help you as you intended, we will transfer your money back immediately, no questions asked! Support is always available and will help to refund your payment.
You can track your order here: Track Order Page
Exceptional support. You can contact us by sending your message here: Contact Page
Q: How do I check the status of my order?
A: You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.
Q: Does MyPreciousName.com provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: How can I get in contact with you?
A: We handle customer service through email. Click Here to open up a chat with us and we'll get back to you as soon as we can.
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product or it doesn't suit your lifestyle. Upon placing your order you will receive a 90 Day Warranty to test the product as much as you want!
There is no downside. Our clients keep reporting how much it is helping them in their day to day life!
If you have any questions, support is available and will answer almost immediately!
Q: How do I order on your website?
A: Simply select any product and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Check is secured by Paypal - Mastercard - Visa - AMEX.
Q: How does shipping work?
A: We proudly partnered with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from local and global locations via our partnership with USPS.
Because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)
We offer international shipping options too - no matter where you are, you can buy from us!
Q: The tracking number for my order stopped updating, what happened?
A: If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!